AstroJiyaGet Reading

Privacy Policy

Privacy Policy

Last Updated: July 13, 2026

Welcome to AstroJiya ("we," "our," "us," or the "Website"), accessible at www.astrojiya.com. This Website is owned and operated by:

Pranav Bhandari 3-4-526/3, Flat No. 403, Doctors Residency, Opp. Bank of Baroda, Barkatpura, VTC: Himayathnagar, PO: Stn Kachiguda, Sub-District: Himayathnagar, District: Hyderabad, State: Telangana, PIN Code: 500027, India

We are committed to protecting your privacy and handling your personal information in a transparent, secure, and lawful manner. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights you have in relation to it. This Policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (India), and is designed with reference to internationally recognized privacy principles.

By accessing or using this Website, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of the Website.

1. Information We Collect

1.1 Information You Provide Directly

When you use our services, we may collect the following information that you voluntarily provide:

  • Personal identification details: Name, date of birth, time of birth, and place of birth (required to generate your astrological reading or report)
  • Contact details: Email address and/or mobile phone number (used to deliver your report and send order confirmations)
  • Gender and relationship details: Where relevant to the specific reading or report you request
  • Payment-related information: When you make a purchase, your payment is processed by our authorized third-party payment gateway partners. We do not collect, store, or have access to your complete card number, CVV, card expiry, UPI PIN, or net banking credentials at any time. We receive only a confirmation of payment along with a transaction reference ID.

1.2 Information Collected Automatically

When you visit the Website, certain information is collected automatically, including:

  • IP address and approximate geographic location
  • Browser type, device type, and operating system
  • Pages visited, time spent on pages, referral source, and click behavior
  • Cookies and similar tracking identifiers (see Section 6)

1.3 Information We Do NOT Collect

We do not knowingly collect government-issued identification numbers, financial account passwords, biometric data, or any information from children under the age of 18 (see Section 9).

2. How We Use Your Information

We use the information we collect strictly for the following purposes:

  1. Service delivery: To generate and deliver your personalized astrological readings, reports, and related digital content
  2. Order processing: To process payments, confirm transactions, and send order/delivery confirmations
  3. Customer support: To respond to your queries, complaints, refund requests, and support tickets
  4. Service improvement: To analyze usage patterns, improve Website functionality, content quality, and user experience
  5. Marketing and communication: To send you promotional offers, updates, and newsletters — only where you have consented, and every such communication will include a clear option to unsubscribe
  6. Advertising and analytics: To measure the effectiveness of our advertising campaigns through tools such as Meta Pixel, Snap Pixel, Google Analytics, and Microsoft Clarity (see Section 6)
  7. Legal compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests, and to prevent fraud or misuse of our services

We will not use your personal information for any purpose other than those stated above without obtaining your consent.

3. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Consent: You provide explicit consent when you submit your details to receive a reading, subscribe to communications, or accept cookies
  • Performance of contract: Processing necessary to deliver the service you have purchased
  • Legitimate interest: Improving our services, preventing fraud, and securing our Website
  • Legal obligation: Where processing is required under applicable Indian law

You may withdraw your consent at any time by contacting us (see Section 12). Withdrawal of consent may result in our inability to provide certain services.

4. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances:

  • Payment gateway partners (e.g., CCAvenue, PayU, or other authorized processors): solely to process your payment securely. These partners are PCI-DSS compliant and bound by their own privacy policies.
  • Service providers: Trusted third-party vendors who assist in website hosting, email/SMS delivery, analytics, and customer support — bound by confidentiality obligations and permitted to use data only for the contracted purpose
  • Legal requirements: Where disclosure is required by law, court order, or governmental authority, or to protect our legal rights, prevent fraud, or ensure user safety
  • Business transfer: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, which will remain bound by this Privacy Policy

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy:

  • Order and transaction data: Retained for up to 8 years as required under applicable Indian tax and accounting laws
  • Birth details and report data: Retained for up to 24 months from your last interaction, to allow re-delivery of purchased reports and customer support, after which it is deleted or anonymized
  • Marketing data: Retained until you unsubscribe or withdraw consent

You may request earlier deletion of your data at any time (see Section 8).

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the Website. These include:

  • Essential cookies: Required for core Website functions such as checkout and session management
  • Analytics cookies: Google Analytics and Microsoft Clarity, used to understand how visitors interact with the Website (heatmaps, session behavior, page performance)
  • Advertising cookies/pixels: Meta (Facebook/Instagram) Pixel and Snap Pixel, used to measure ad performance and deliver relevant advertisements

You can control or delete cookies through your browser settings. Disabling essential cookies may affect Website functionality. Third-party cookies are governed by the respective privacy policies of those providers (Meta, Snap Inc., Google, Microsoft).

7. Data Security

We implement reasonable and industry-standard security practices to protect your information, including:

  • SSL/TLS encryption for all data transmitted between your browser and our servers
  • PCI-DSS compliant payment processing through authorized gateways — no card data is ever stored on our servers
  • Access controls limiting data access to authorized personnel only
  • Secure hosting infrastructure with regular security monitoring

While we take all reasonable measures, no method of transmission over the Internet is 100% secure. You acknowledge that you provide your information at your own risk to that limited extent, and we shall not be liable for breaches beyond our reasonable control, subject to applicable law.

8. Your Rights

Subject to applicable law, you have the right to:

  1. Access — request a copy of the personal data we hold about you
  2. Correction — request correction of inaccurate or incomplete data
  3. Erasure — request deletion of your personal data
  4. Withdraw consent — withdraw previously given consent at any time
  5. Grievance redressal — raise a complaint regarding the handling of your data
  6. Opt out of marketing — unsubscribe from promotional communications at any time via the unsubscribe link or by contacting us

To exercise any of these rights, contact us using the details in Section 12. We will respond within 30 days of receiving a verified request.

9. Children's Privacy

Our services are intended for individuals aged 18 years and above. We do not knowingly collect personal information from anyone under 18. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately and we will delete such information promptly.

10. Third-Party Links

The Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised Policy will be posted on this page with an updated "Last Updated" date. Continued use of the Website after changes are posted constitutes your acceptance of the revised Policy. We encourage you to review this page periodically.

12. Contact Us / Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are provided below:

Grievance Officer / Data Contact: Pranav Bhandari Address: 3-4-526/3, Flat No. 403, Doctors Residency, Opp. Bank of Baroda, Barkatpura, Himayathnagar, Hyderabad, Telangana – 500027, India Email: support@astrojiya.com Response time: Grievances will be acknowledged within 48 hours and resolved within 15 days.

By using www.astrojiya.com, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

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